TIVOLI HOUSEKEEPING
FAQ
Exceptional Service
FAQ
Do I need to provide cleaning equipment?
Cleaning equipment is provided by Tivoli Housekeeping and their usage is covered by our insurance, however, If you have booked for Ironing then we would need use of your ironing board. We are able to use our customers cleaning equipment or supplies provided that these meet health and safety requirements.
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How do I arrange special requests, changes or cancellations?
When you book one of our services online you are required to complete a booking form during checkout where you can detail and requests or important information. If you need to cancel your booking you need to give 48hrs notice or you will incur a cancellation fee of 50% of the booking price.On the day cancellations will be charged at full price. Cancellations and changes can be requested by emailing info@tivolihousekeeping.com
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How will you collect and return my keys?
When you book you are required to complete a secure booking form detailing where and when you would like your keys collecting/returned, for example from a safe place outside of your home, in person, or perhaps with a neighbour.
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Who will be attending my home?
You will be given the name of the staff member cleaning your home at the time of booking. All of our staff are uniformed and DBS checked for your peace of mind. We are a small local team and you can read a short Bio about each of us on the 'About' page of the website.
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What does my booking include?
Housekeeping sessions are inclusive of the following: Cleaning, Organising, Ironing, Changing of Bedding, Meal Prep, Light Gardening, Babysitting, Dog walking and any other household chores. You book Our time, and in that time we will do Our best to achieve what it is you'd like addressing.
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What can be achieved in my 2 hour booking?
This will be dependant on the current condition of your home but our aim is for you to come home and enjoy your clean and tidy surroundings. Our two hour Tivoli service is based on an average 2 bed/1 bath home, for bigger homes you may want to include specific requests on your booking form during the checkout process. Alternatively you may want to book two cleaning sessions per week (4 hours).
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Why can I only book online?
We decided to move away from the traditional visit then quote mentality, we understand our customers are busy, they want a fixed price and clear transparency of exact times and days of cleans as well as future availability. By keeping to an online format you have a quick and efficient way of booking your clean, overseeing your scheduled bookings, without worrying about having to pop to a cash point!
We will consider regular bookings if they are no less than 4 hours a week, otherwise sessions are to be booked online.
Of course, if you would like us to visit your home in advance to meet you then you can do so by arrangement, please email info@tivolihousekeeping.com
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Privacy Policy What type of information do you collect? We receive, collect and securley store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details, comments, feedback and personal profile. Why do you collect such personal information? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be only be used for the specific reasons stated above only. How do you store, use, share and disclose your site visitors' personal information? We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How do you communicate with your site visitors? We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: info@tivolihousekeeping.com